A multi-tenant call routing platform: intelligent distribution of inbound calls to the best destinations, real-time conversion tracking, and automated billing.
Intelligent call routing rests on a principle that seems simple: direct each inbound call to the best-positioned destination. But behind that simplicity lies complex logistics. Each call has to be analyzed in real time (number, region, time of day, history) then redirected according to campaign rules and configured priorities.
The platform manages dozens of campaigns simultaneously for different clients. Each campaign has its own tracking numbers, routing rules, budget caps and active hours. An inbound call at 10 p.m. on an inactive campaign number must be handled differently from a call during business hours.
The solution manages the entire chain: number acquisition, call reception, routing decision in milliseconds, connection to the destination, recording for compliance, and automatic billing. The centralized dashboard lets campaign managers track performance in real time.
Intelligent routing of inbound calls to the best destination, with several configurable routing strategies.
Real-time conversion tracking with configurable billing: per call, per minute, or per conversion.
Full multi-tenant management: each client manages its campaigns, tracking numbers, and reports independently.
Automatic provisioning of phone numbers and call recording.
Analytics dashboards with detailed performance metrics.
Several configurable routing strategies
Billing per call, minute or conversion
Complete per-client isolation
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